Refund policy

We strive to deliver high-quality products that meet or exceed your expectations. To ensure clarity and transparency, please review our return and refund terms carefully before making a purchase.

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🚫 Refunds & Returns

We do not offer refunds or returns for change of mind, incorrect selection, or buyer error.

Please ensure you double-check your order before purchasing.

If you’ve accidentally placed an incorrect order, you may contact us immediately after checkout at sunny@ampx.com.au with details of what was incorrectly ordered and what you intended to purchase.

If your order has not yet been processed or shipped, we’ll do our best to assist with adjustments.

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🛠 Warranty Coverage

While we do not offer refunds, we stand by the quality of our products and offer a warranty on manufacturing faults.

•  Motor: 2 years

•  Battery: 18 months

•  Controller & Charger: 1 year

If any of these items become faulty due to manufacturing defects within the warranty period, we will repair or replace the faulty component free of charge.

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❌ What’s Not Covered

•  Any damage caused by incorrect installation, mishandling, or modification

•  Water damage due to improper sealing or riding in heavy rain

•  General wear and tear or misuse

•  Secondhand & resale products, warranty is non-transferable (original purchaser only).

We recommend professional installation or careful DIY pre-cautions.

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🧩 Spare Parts

In cases of non-warranty issues (e.g. damage during install), we offer spare parts at affordable prices so you don’t need to repurchase the full kit.

Reach out to us with the exact part you need, and we’ll assist you promptly.

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📦 Faulty Product Claims

If a product is deemed faulty under warranty:

•  Contact us via sunny@ampx.com.au with photos/videos showing the issue

•  Once approved, we'll provide return instructions or ship a replacement part

•  Clients are responsible for shipping to/from our Repair Centre in Melbourne

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